Refund Policy / Delivery / Postage / Terms and Conditions

Mail Order

All plug plants are sent by first class post and will be despatched from the beginning of March until the end of October and for orders received within this period we aim to send orders out within 10-14 working days of receiving the order. 

Potted Plants are sent all year but we have a much smaller range of plants available in January and February.

Post and packing costs £6.95 for all plug plant, potted plant, and sundry orders. One charge per order.

Postage for rhizomes orders (for up to 10 bags), and a few other lightweight items, is £3.95 .

Any problems, give us a call on 01978 790677 or email us on 

The plug plants we send are labelled, well established young plants grown in jiffy plugs, placed in a small, clear, biodegradable bag. All the plants are then sealed in a purpose made cardboard box, and packed with biodegradable corn starch peanuts so that you receive your plants in first class condition.

Plant Collections are made up in large batches, hence the saving in cost. Multiple collections will be duplicates and we are sorry but we cannot vary the varieties in these collections to your requirements.

HIGHLANDS & ISLANDS: For a few heavier sundry items (over 2 kilos) there will unfortunately be a higher delivery cost. If you think you may be affected please contact the nursery for a quote.

N. IRELAND: We are shipping to N. Ireland but with slight delays. Every order has to be inspected by UK Plant Health and receive a Phytosanitary Certificate. At the moment we are booking inspections every 2 weeks. Depending when you order your parcel can take between 1 to 3 weeks to be despatched. 

EU and Rest of the World. Unfortunately we can now only deliver plants to the UK.  Please don't try to place an order, if we have to return a payment, we will take an administration charge to cover our costs. 

About Us

Dibleys Nurseries have been established for over 40 years and are a family run business based in North Wales in the United Kingdom. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch:

Dibleys Nurseries, Llanelidan, Ruthin, N.Wales LL15 2LG
01978 790677

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.


When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders

If your item is not in stock, we can either substitute the plant for similar one of equal or greater value, we can hold onto the order until the plant becomes available again, or we can refund your money. Please let us know if you would like us to do one of the latter options.

Tax Charges

We include 20% VAT on our prices. VAT No. GB404172534

Credit Card Security

We use Paypal for payment security. You do not need to log in to the Paypal website to use this service.


We guarantee your satisfaction. All of our plug plants come with a 30 day no quibble guarantee.

This does not affect your statutory rights as a consumer. 

Reaching Us

If you need to reach us, please email us on, alternatively, you can call on 01978 790677 (International +44 1978 790677) or fax us on 01978 790668 or write to us at Dibleys Nurseries, Llanelidan, Ruthin, N.Wales, UK.

Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 

This site uses some unobtrusive cookies to store information on your computer. This is to comply with the new UK cookies law. 

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable.

Third party elements of the website such as YouTube, will use cookies.

Returns Policy for Non-Perishable Goods

Your rights to return non-perishable goods are protected under the Distance Selling Directive.

For orders over £42.00 you are entitled to cancel your order within 14 days of receiving the goods and return the goods within another 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.