Delivery / Postage / Terms and Conditions


Mail Order

Plant collections and sundries: FREE DELIVERY

Postage for specific plug plant orders is £6.50 (UK) and £8.50 (EU).

Potted Plants are sent all year.

Plug plants will be despatched from the beginning of March until the end of October. Any problems, give us a call on 01978 790677 or email us on info@dibleys.com 

The plants we send are labelled, well established young plants grown in jiffy plugs, placed in a polythene bag. All the plants are then sealed in a purpose made box, so that you receive your plants in first class condition.

All plants are sent first class post in the UK. Post and packing costs £6.50 for specific plant orders. The price of collections of plants and sundries usually include carriage.

We can despatch to any country in the European Union. Plants are sent European Air Mail. Payment by credit card or pounds sterling. WE CANNOT EXPORT OUTSIDE THE EU.

EU airmail £8.50

Please note: Items that include Postage in the UK will incur a £4.50 (and not £8.50) charge if sent elsewhere in the EU. 

Please check back for up to date information regarding our ability to export in the European Union after 29 March 2019.

About Us

Dibleys Nurseries have been established for over 40 years and are based in North Wales in the United Kingdom. Please note that we can only supply to The European Union. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch:

Dibleys Nurseries, Llanelidan, Ruthin, N.Wales LL15 2LG
01978 790677 
info@dibleys.com

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

E&OE 

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders

If your item is not in stock, we can either subsitute the plant for similar one of equal or greater value, we can hold onto the order until the plant becomes available again, or we can refund your money. Please let us know if you would like us to do one of the latter options.

Tax Charges

Dibleys Nurseries are not registered for VAT but operate under the UK Farmers Flat Rate Scheme of 4% tax.

Credit Card Security

We use Paypal for payment security. You do not need to log in to the Paypal website to use this service.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

This does not affect your statutory rights as a consumer. 

Reaching Us

If you need to reach us, please email us on info@dibleys.com, alternatively, you can call on 01978 790677 (International +44 1978 790677) or fax us on 01978 790668 or write to us at Dibleys Nurseries, Llanelidan, Ruthin, N.Wales, UK.

Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 

This site uses some unobtrusive cookies to store information on your computer. This is to comply with the new UK cookies law. 

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable.

Third party elements of the website such as YouTube, will use cookies.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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