Refund Policy / Delivery / Postage / Terms and Conditions
All plug plants are sent by first class post and will be despatched from the beginning of March until the end of October.
Potted Plants are sent all year but we have a much smaller range of plants available in January and February.
Post and packing costs £6.95 for all plug plant, potted plant, and sundry orders. One charge per order.
Postage for rhizomes orders (for up to 10 bags), and a few other lightweight items, is £3.95 .
Any problems, give us a call on 01978 790677 or email us on firstname.lastname@example.org
The plug plants we send are labelled, well established young plants grown in jiffy plugs, placed in a small, clear, biodegradable bag. All the plants are then sealed in a purpose made cardboard box, and packed with biodegradable corn starch peanuts so that you receive your plants in first class condition.
Plant Collections are made up in large batches, hence the saving in cost. Multiple collections will be duplicates and we are sorry but we cannot vary the varieties in these collections to your requirements.
HIGHLANDS & ISLANDS: For a few heavier sundry items (over 2 kilos) there will unfortunately be a higher delivery cost. If you think you may be affected please contact the nursery for a quote.
N. IRELAND: We are shipping to N. Ireland but with slight delays. Every order has to be inspected by UK Plant Health and receive a Phytosanitary Certificate. At the moment we are booking inspections every 2 weeks. Depending when you order your parcel can take between 1 to 3 weeks to be despatched.
EU: At the moment we are not despatching to the European Union. Please don't try to place an order, if we have to return a payment, we will take an administration charge to cover our costs.
Making A Purchase
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security
This does not affect your statutory rights as a consumer.
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Returns Policy for Non-Perishable Goods
For orders over £42.00 you are entitled to cancel your order within 14 days of receiving the goods and return the goods within another 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.